Products
The customer is informed about the availability of the products through similar verbal indications in the online store (e.g. “available”, “out of stock”, etc.).
Also, the various product offers that appear in the online store are always valid while stocks last.
Product returns with a fee of the Online Store (Company)
Products can be returned at a charge to the Online Store (Company) in all cases in which the order is executed incorrectly, i.e. in case of delivery of an item other than what was ordered by type or quantity or in case it is found that the item is defective. In this case, the customer must either not accept the receipt of the product in the first place, or request its return, after consultation with the Online Store (Company). Products must be returned in the condition received by the customer. In the event that they are not returned, within the time agreed after consultation with the Online Store (Company) or in accordance with the conditions described in detail above, then the Online Store is entitled not to accept the return and therefore to refuse the replacement. In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Address, etc.) and its complete packaging. The return of the products at the cost of the Online Store (Company) will be carried out either with the Company’s personnel and means of transport, or through a transport company, or through a courier, or at the physical headquarters of the Company. In case of return of the products, and provided that the products have been previously received and checked by the Company, the refund to the customer will be made by canceling the credit card charge, or bank deposit to the customer’s account, which will is done with the care of the Company. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.
Cancellation Policy – Withdrawal
If you want to cancel your order, then contact us immediately using the details listed in the Online Store and we will inform you of the required actions.
The order is canceled in the following cases:
Before the order is completed, during the online process, you can go back (“back”) and remove the product quantities from your cart by clicking on the “remove” button. If the online order has been completed but the product has not yet been shipped, you can call the Online Store contact details and we will take care of canceling your order.
You have the right to withdraw from your purchase as provided for in article 4 of Law 2251/1994 and you can return an order within fourteen (14) days of its delivery, as long as you have not opened the packaging of the products and have kept the receipt delivery. For the return of the order, you will be charged any return costs. You will find our address in the accompanying documents of the order or in the Online Store. We will notify you by phone and/or email of the correct receipt of the products and refund your money within thirty (30) days.